Refund, Return & Cancellation Policy — United States

Last updated: September 18, 2026

SuperNutriOmni is operated by an Independent Omnilife Distributor. Purchases completed through the official Omnilife U.S. platform are governed by Omnilife USA's official Purchasing and Product Return Policy. This page summarizes the principal customer-facing conditions to help U.S. customers understand the process.

1. Cancellation / revocation period for Admirable Customers

Registered Admirable Customers may request cancellation or revoke their consent within 5 business days after delivery, in accordance with Omnilife USA's official policy and applicable law.

2. Defective products

Independent Distributors and Admirable Customers may be entitled to a refund of the total price of products with quality defects, subject to Omnilife's official procedure and applicable law.

3. Damaged, missing, excess or incorrect items

Damage or order irregularities, including missing items, excess items, changed products or damaged products, must be reported to Omnilife within 15 business days from delivery.

Omnilife may request the order number and photographic evidence of the tracking label, the inside and outside of the packaging, and the affected product.

4. Return condition

Where applicable, returned products must match the original order/invoice and product batch, retain the factory seals intact, and be in the condition required by Omnilife to continue the return procedure. Product-quality or other exception cases are handled according to Omnilife's official process.

5. Return method

Do not return products without authorization or instructions. Customers should first contact Omnilife USA CREO Customer Service. Omnilife coordinates the appropriate return, collection, replacement, exchange or refund procedure.

For purchases made through the official Omnilife website or CREO, authorized returns may be coordinated through UPS at no charge when the applicable Omnilife procedure is followed.

6. Return shipping cost

For authorized returns resulting from incorrect shipment, quality issues, damage or defects, the return shipping cost is covered by Omnilife. Other situations are handled according to the applicable Omnilife instructions and circumstances of the request.

7. Exchanges

Omnilife's official policy provides for exchanges in applicable situations, including certain cases of product unavailability, incorrect shipment or damage. Exchanges require prior authorization and are subject to product availability and Omnilife's official procedures.

8. Refunds

When a refund is approved, Omnilife processes it according to its official policy. Where applicable, a refund may be made using the same payment method used for the purchase. A specific universal processing time for every type of return is not stated in the official policy; some situations have their own timelines.

9. Merchant Center return summary

For clarity and consistency with the return information submitted to Google Merchant Center for the United States, the standard customer-facing settings are summarized below. Omnilife USA's official Purchasing and Product Return Policy remains the governing policy for purchases completed through the official Omnilife U.S. platform.

  • Returns: accepted for products with or without defects, subject to Omnilife authorization and the applicable conditions.
  • Exchanges: accepted in applicable cases, subject to Omnilife authorization and product availability.
  • Product condition: new and lightly used products may be considered where applicable. For ordinary product returns, Omnilife may require the product to match the original order and batch, retain factory seals intact, and be in the required condition. Product-quality and other exception cases follow Omnilife's official procedure.
  • Standard return window shown in Merchant Center: 7 calendar days after delivery. This is the Merchant Center representation used for Omnilife's official 5-business-day revocation period for Admirable Customers. Damage or order irregularities remain subject to the separate 15-business-day reporting period described above.
  • Return methods: after authorization, the product may be made available at the nearest Omnilife Distribution Center (CEDIS) or returned by mail/UPS when Omnilife instructs the customer to do so.
  • Return label: for an authorized mail/UPS return, Omnilife provides or coordinates the return guide/label. The customer may be instructed to download and print the label before shipment.
  • Return shipping: authorized website/CREO returns may be returned by UPS at no charge when Omnilife's procedure is followed. Returns caused by incorrect shipment, quality issues, damage or defects are also covered by Omnilife under its official policy.
  • Restocking fee: no restocking fee is stated for the returns covered by this customer policy.
  • Refund processing: Merchant Center displays 10 days. Omnilife expressly states a maximum of 10 days for refunds following partial or total order cancellation due to product unavailability. Other approved refund situations remain subject to Omnilife's official processing procedure.

10. Reshipment charges

If an order is returned because it was not collected from a carrier Access Point or because an incorrect shipping address was provided, the customer may be required to pay the applicable reshipment cost in advance.

11. How to request a return or report a problem

Omnilife USA CREO Customer Service
Phone: 1 (833) 604-0638
Email: creousa@omnilife.com
Official Help Chat: available through the Omnilife U.S. website.

Please have your order number available when contacting Omnilife.

12. SuperNutriOmni support

SuperNutriOmni can assist customers with understanding the process as an Independent Omnilife Distributor, but Omnilife USA controls and processes returns, exchanges and refunds for purchases completed through its official U.S. platform.