Refund, Return & Cancellation Policy — United States

Refund, Return & Cancellation Policy — United States

Last updated: September 2026

SuperNutriOmni operates as an Independent Omnilife Distributor serving customers in the United States.

This policy applies to orders placed with the assistance of SuperNutriOmni and paid through PayPal.

1. Order cancellations

If you need to cancel an order, please contact SuperNutriOmni as soon as possible.

Cancellation may be possible if the order has not yet entered the fulfillment or shipping process.

Once an order has been processed or shipped through Omnilife USA, cancellation may no longer be possible.

2. Returns

Return requests for eligible non-defective products must be submitted within 15 calendar days after delivery.

For a non-defective return, the product must be new, unused, unopened, and in its original packaging.

Products with a defect, shipping damage, an incorrect item, or another applicable exception will be evaluated according to the circumstances and applicable procedures.

Please contact SuperNutriOmni before returning any product.

Do not send products back without receiving return instructions first.

3. Damaged, incorrect or missing items

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact us as soon as possible.

When possible, provide:

• Your name
• Order information
• A description of the issue
• Photos of the product and packaging

We will assist you in reviewing the issue and determining the appropriate next steps.

4. Refunds

Approved refunds will be processed according to the original payment method and applicable PayPal procedures.

Processing times after approval may vary depending on PayPal and the customer’s financial institution.

5. Products purchased directly from Omnilife

If you purchase products directly through an official Omnilife customer account or Omnilife platform, the applicable Omnilife policies and procedures govern that transaction.

SuperNutriOmni can provide assistance, but refunds and returns for purchases completed directly with Omnilife may need to be processed through Omnilife.

6. Product condition

For hygiene, safety and quality reasons, opened, used or damaged products may not be eligible for return unless there is a product defect, shipping issue or other applicable exception.

Eligibility will be reviewed based on the circumstances of each request and applicable policies.

7. PayPal

Payments made through PayPal may also be subject to PayPal’s applicable buyer and seller protection policies.

Nothing in this policy limits any rights that may apply under applicable law.

8. Contact

For questions, cancellations, returns or refund requests, contact:

SuperNutriOmni
Independent Omnilife Distributor
Distributor ID: 550126910AJ

Email: contato@supernutriomni.com.br
WhatsApp: +55 32 98469-7070